compusa, let’s take this outside
From Lost Remote comes word of awesome customer service by waste-of-space retailer CompUSA, which sold an empty box to an unfortunate customer and then told him it was on him for not inspecting the package before the purchase. Even after going up the chain of command, sending a note to CompUSA’s president and CEO, the customer got this response from one of the head guy’s underlings:
The return policy for all merchandise, as printed on your receipt and posted throughout the store, clearly stated ALL SALES FINAL…. if the camera you purchased was a clearance item, you should have inspected its content prior to purchase.
It was a liquidation sale, so there are no rules!
Robert was sold an empty box by some podunk online retailer, and that company sent him a new camera. Sure, it was a hassle for him, but not nearly as bad as being sold a $269 box and then having the company blame him for it. I’d give that company a shout-out if I could remember what it was. Maybe he’ll remind us in the comments section.
CompUSA is in trouble, not surprisingly, and awful customer service won’t help — especially if people start talking about it more. So here’s a little more publicity. After all, who needs companies like them?
Robert wrote:
It was Woot.com! And they gained back my loyalty. Even though they didn’t next-day air me a replacement, they sent me a brand new camera when the original one I bought was a refurb.
This sounds like a Consumerist story/nightmare. Eff CompUSA!!
Posted on 03-Jun-07 at 11:45 am | Permalink
Mike Bijon wrote:
It was Woot! that fixed their own mistake and hooked Robert up.
It’s too bad that guy got screwed by Circuit City. [oops, edit]…too bad that guy got hosed by CompUSA - I stopped shopping there years ago because of high prices, bait-and-switch advertising, and a bad return policy. Anyway, Robert got hosed byCircuit City, which is why I mention them. The thing to remember about Citrcuit City though, is that all their “clearance” stores are being run by some other company that specializes in shut-downs. Technically Circuit City already sold everything in the store to that company (mostly so bitter employees at those stores won’t go on a rampage and steal half the stuff still there).
Regardless, Circuit City has been a bad store service- and price-wise for years. I’ve never even seen anoyone from Amazon face-to-face, but their customer serice has pulled through several times - once even 2-day shipping a duplicate item to a relative’s hotel because UPS (not Amazon) had missed the delivery date listed on their site and the person the gift was for had already left on a holiday trip.
Posted on 03-Jun-07 at 11:50 am | Permalink
Charley Daniels wrote:
It was CompUSA.
And it’s true: Technically, it was a liquidation company. Thing is, as noted in the original post, the customer was at a CompUSA store, had a CompUSA receipt, and was helped by a person wearing a CompUSA uniform.
If CompUSA doesn’t want to offer the customer service, they should completely remove themselves from the equation. Another company is ripping people off in their name and they don’t seem to care. In my mind that makes them just as responsible.
Posted on 03-Jun-07 at 12:23 pm | Permalink
Robert wrote:
I have zero love for Circuit City after another camera fiasco there - they completely lost my businiess. And we all know how many circuits I buy a month!
Posted on 03-Jun-07 at 1:53 pm | Permalink